Do promotional codes or LEGO VIP rewards expire?

Arata

A friend gave me a Retro VIP Key Ring promo code that he redeemed on the VIP rewards page quite some time ago, do these codes expire? has anyone had a similar experience?

Tommy

Arata I had a very similar experience earlier this year with a 2020 promo code, the promo codes themselves don't expire, in fact I'm pretty sure it will still let you add the code to the shopping cart, but you won't receive the rewards as even if the code doesn't expire the stock of the promotional product in your case the key ring does, as normally the number of units is quite limited.

Bearblock

Actually interested in this, upvoted

Arata

Tommy Ok I understand then I can try to use it in case it is still in stock?

Tommy

Arata As I said with promo codes for rewards attached to physical products the stock is very determinant, anyway, you can give it a try, you have nothing to lose, let us know how it goes :)

Arata

Tommy I have already placed the order, you were right I let me add the promotional code, let's see if I'm lucky. By the way, if finally nothing arrives there is nothing I can do?

Tommy

Arata Yes of course, LEGO support is really good, that happened to me (adding a promo code and not receiving anything with the order), I contacted LEGO support explaining the problem, they answered me very quickly and added 500 VIP points to my account (that's what they usually do in these cases, although logically it can vary depending on which promo code you have used), in my case in fact it was even more points than it cost me to acquire the promo code so it was a pretty good deal.

Arata

Tommy I have news! unfortunately the promotional gift didn't arrive 😭 and I didn't get a different one either, so do you know where I have to write to get a compensation?

Bearblock

What about digital reward codes from the LEGO Store?

Tommy

Bearblock I haven't had the chance to test it, but seeing what happens with physical promo codes, with digital promo codes I don't think there will be any problem.

Arata Oh I'm sorry, sure, write from here to contact the customer service, explain that finally you didn't receive any rewards, and they will take care of giving you a solution. Remember if you do it by email you must write from the same email with which you have your LEGO account, so they can verify that you are the owner of the account.

Maxk1

I have a similar situation, in the end what happened @Arata it's worth to contact the customer service?

Arata

Maxk1 Sorry for the late reply, yes totally worth it, I forgot to reply to @Tommy about what happened (thanks for the help). The support very nice and gave me compensation over and above what it cost me.

The only thing I would tell you is that when I did it was early January and they were still very busy, now in December it must be even worse, so it's very likely they will take a while to get back to you.

Tommy

Arata I thought so, glad it went well :)

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